Terms of use

Mecanoo connects drivers with independent garages. Mecanoo performs no repairs: every job is done by the garage, under its sole responsibility. The service is open across Canada.

Garages are checked before being listed (contact details, requested documents), but this check does not guarantee the quality of any job.

You sign in with a one-time code sent by email; no password is required. A driver account is created with the first booking. You are responsible for the email address you use and for actions taken with your account.

Mecanoo may suspend an account or a garage for abuse, false information or breach of these terms. A suspension states its reason and deletes no data.

Each garage sets its own prices. Prices shown on Mecanoo are before taxes; GST and QST are added on the garage’s invoice. A “starting at” price or an estimate may change after the vehicle is inspected: above $100 before taxes, the garage provides a written estimate, and any increase of more than 10% requires your agreement, as required by Québec’s Consumer Protection Act.

You pay the garage directly, on its terms. Mecanoo currently collects no payment on behalf of garages and takes no commission on bookings.

Confirming a time reserves the slot with the garage. You get an email confirmation and, if you accepted them, reminders two days and two hours before the appointment.

You can reschedule or cancel free of charge up to 24 hours before the appointment, from your account. A later cancellation or a no-show may be noted by the garage; a no-show can only be noted 30 minutes after the scheduled time. Mecanoo charges no deposit or no-show fee.

The garage may also move or cancel an appointment; you are notified by email.

A garage that signs up agrees to provide accurate information (legal name, NEQ, address, tax numbers, review documents), to show real prices, to honour confirmed appointments and to comply with the Consumer Protection Act.

Plans are Discovery (free), Pro ($49 per month) and Premium ($99 per month), before taxes. A new garage starts with a 30-day trial of the Pro features, with no card required; without a subscription at the end of the trial, it moves to Discovery. Mecanoo takes no commission on bookings. Paid plans are billed monthly by card through Stripe and can be cancelled at any time; cancellation takes effect at the end of the paid period.

Information published by a garage (listing, photos, prices, hours) remains its responsibility. Contact requests and messages must stay courteous and related to the service. Mecanoo may remove unlawful, misleading or abusive content.

Mecanoo works to keep the service available and accurate but cannot guarantee it will be uninterrupted. Mecanoo is not a party to the contract between the driver and the garage and is not liable for the quality, final price or timing of a job, subject to any rights the law grants you that cannot be excluded.

How your personal information is handled is described in the privacy policy.

Mecanoo may change these terms. The update date is shown at the top of the page; a significant change is announced by email or on the site before it takes effect.

These terms are governed by the laws of Québec and the federal laws of Canada that apply there. Questions: support@mecanoo.ca.